The Remote Support package offers you efficient remote technical support immediately after delivery of the device.<\/strong><\/p>\nOur innovative, QR code-controlled system (HTI Support Portal) enables fast support and detailed monitoring of all issues, anytime and anywhere. Our service guarantees maximum availability and reliable problem solving in order to provide optimum support for your devices.<\/p>\n<\/div>
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<\/span>You receive the Remote Support package:<\/h3><\/span><\/div><\/div><\/div>
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Guaranteed availability within 24 hours<\/strong>:
You can be sure that your request will be processed within 24 hours via the HTI Support Portal.<\/p>\n<\/div><\/li>- <\/i><\/span>
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Easy access to the HTI Support Portal:
<\/strong>Access is gained by scanning a QR code on the device. This facilitates quick and uncomplicated access to the support portal.<\/p>\n<\/div><\/li>- <\/i><\/span>
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No app or installation required:
<\/strong>No separate app or installation is required to use the support portal, which increases user-friendliness.<\/p>\n<\/div><\/li>- <\/i><\/span>
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Operating instructions and documents for download:
<\/strong>All necessary documents, including operating instructions, are available for download on the portal.<\/p>\n<\/div><\/li>- <\/i><\/span>
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Create a ticket:
<\/strong>You can create a ticket to track your service request seamlessly.<\/p>\n<\/div><\/li>- <\/i><\/span>
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Chat and video function:
<\/strong>The portal offers an integrated chat and video function that enables faster analysis of your problems and supports more effective problem solving.<\/p>\n<\/div><\/li>- <\/i><\/span>
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Ordering accessories and spare parts:
<\/strong>You can conveniently order accessories and spare parts via the portal.<\/p>\n<\/div><\/li>- <\/i><\/span>
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Remote service included in the first year:
<\/strong>Remote service is included in the package as standard for the first year after delivery of the device.<\/p>\n<\/div><\/li>- <\/i><\/span>
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Status check and tracking:
<\/strong>Every device user can view the status of their request at any time.<\/p>\n<\/div><\/li>- <\/i><\/span>
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Complete recording of service activities and video recordings:
<\/strong>All service activities are recorded in full, including video recordings, to ensure comprehensive documentation.<\/p>\n<\/div><\/li><\/ul><\/div><\/div>
If it is not possible to solve your problem via remote support, we would like to assure you that we will arrange a personal appointment with one of our experienced service technicians on site within a maximum of 5 working days. Our aim is to offer you a customized solution that is tailored to your individual needs. Trust us to work personally and efficiently to resolve your issue to ensure you receive the best possible support.<\/p>\n<\/div>
![](\"https:\/\/hti-automation.com\/wp-content\/uploads\/2024\/01\/Service1_DE-3.png\" "\\"Service1_DE\\"")
<\/span><\/div><\/div><\/div>![](\"https:\/\/hti-automation.com\/wp-content\/uploads\/2024\/01\/Service2_DE-3.png\" "\\"Service2_DE\\"")
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