The Remote Support package offers you efficient remote technical support immediately after delivery of the device.
Our innovative, QR code-controlled system (HTI Support Portal) enables fast support and detailed monitoring of all issues, anytime and anywhere. Our service guarantees maximum availability and reliable problem solving in order to provide optimum support for your devices.
You receive the Remote Support package:
If it is not possible to solve your problem via remote support, we would like to assure you that we will arrange a personal appointment with one of our experienced service technicians on site within a maximum of 5 working days. Our aim is to offer you a customized solution that is tailored to your individual needs. Trust us to work personally and efficiently to resolve your issue to ensure you receive the best possible support.
Ensure first-class performance and reliability of your machine with our maintenance and service package.
Our all-round carefree package includes a thorough inspection, necessary updates and precise function tests – all in a compact package in an annual on-site maintenance service. Benefit from our expertise and receive a detailed maintenance report that keeps the heart of your machine in top shape at all times.
You receive the maintenance and service package:
The maintenance service package offers comprehensive support for your device, both remotely and on site. This ensures that it functions optimally and that any problems are detected and rectified at an early stage.
Request service package
Send us an inquiry and ensure that your laboratory processes run smoothly. We will get in touch with you as soon as possible!
Advice and service beyond the purchase
We offer you advice and service so that you can always achieve peak performance over the entire service life of the plant. We care for you
- in the supply of consumables,
- the provision of wear parts,
- of the applicative changes in the workflow,
- as in the case of technical faults and problems.
The relationship with HTI does not end with the purchase of a plant – we remain your reliable partner even after that.
We always handle your questions and concerns promptly and with the highest priority.
Acting instead of reacting
We know that our equipment is in productive use and that they have become indispensable employees for you. Our aspiration is permanent availability in day-to-day business. Regular maintenance minimizes uncontrolled downtime.
Our maintenance contracts ensure that you can use your devices with maximum availability. Experienced and trained service technicians are available for this purpose. We offer these services worldwide through our own as well as contracted employees.
We will be happy to create an individual service package for you. Contact us!
Your advantages
- Ensuring maximum availability
- short reaction times
- Regular, scheduled maintenance intervals
- Original spare parts
- Long-term availability of spare parts
- Cost control
- Individual services
Contact
In case of malfunction or inquiries about spare or wear parts, please use our contact form. This allows us to offer you the fastest possible service without lengthy queries.