Service & Support

Always there for you

Service

Always there for you

The Remote Support package offers you efficient remote technical support immediately after delivery of the device.

Our innovative, QR code-controlled system (HTI Support Portal) enables fast support and detailed monitoring of all issues, anytime and anywhere. Our service guarantees maximum availability and reliable problem solving in order to provide optimum support for your devices.

You receive the Remote Support package:

Guaranteed availability within 24 hours:
You can be sure that your request will be processed within 24 hours via the HTI Support Portal.
Easy access to the HTI Support Portal:
Access is gained by scanning a QR code on the device. This facilitates quick and uncomplicated access to the support portal.
No app or installation required:
No separate app or installation is required to use the support portal, which increases user-friendliness.
Operating instructions and documents for download:
All necessary documents, including operating instructions, are available for download on the portal.
Create a ticket:
You can create a ticket to track your service request seamlessly.
Chat and video function:
The portal offers an integrated chat and video function that enables faster analysis of your problems and supports more effective problem solving.
Ordering accessories and spare parts:
You can conveniently order accessories and spare parts via the portal.
Remote service included in the first year:
Remote service is included in the package as standard for the first year after delivery of the device.
Status check and tracking:
Every device user can view the status of their request at any time.
Complete recording of service activities and video recordings:
All service activities are recorded in full, including video recordings, to ensure comprehensive documentation.

If it is not possible to solve your problem via remote support, we would like to assure you that we will arrange a personal appointment with one of our experienced service technicians on site within a maximum of 5 working days. Our aim is to offer you a customized solution that is tailored to your individual needs. Trust us to work personally and efficiently to resolve your issue to ensure you receive the best possible support.

Ensure first-class performance and reliability of your machine with our maintenance and service package.

Our all-round carefree package includes a thorough inspection, necessary updates and precise function tests – all in a compact package in an annual on-site maintenance service. Benefit from our expertise and receive a detailed maintenance report that keeps the heart of your machine in top shape at all times.

You receive the maintenance and service package:

Remote Support package:
Contains all basic services included in the Remote Support package.
Annual on-site maintenance:
The maintenance service includes annual maintenance of your appliance directly on site.
All travel expenses incurred are included in the maintenance and service package.
Check for visual defects or damage:
The device is checked for possible visual defects or physical damage.
Inspection and maintenance in accordance with the service description:
A thorough inspection and maintenance of the device in accordance with the specified services.
Validation of the basic functionalities:
Joint review of the basic functionalities of the device in collaboration with you.
Detailed maintenance report:
Creation of a detailed report on the maintenance work carried out.
Replacement of wearing parts:
The replacement of wearing parts is possible after prior clarification.

The maintenance service package offers comprehensive support for your device, both remotely and on site. This ensures that it functions optimally and that any problems are detected and rectified at an early stage.

Request service package

Send us an inquiry and ensure that your laboratory processes run smoothly. We will get in touch with you as soon as possible!

Advice and service beyond the purchase

We offer you advice and service so that you can always achieve peak performance over the entire service life of the plant. We care for you

in the supply of consumables,
the provision of wear parts,
of the applicative changes in the workflow,
as in the case of technical faults and problems.

The relationship with HTI does not end with the purchase of a plant – we remain your reliable partner even after that.

We always handle your questions and concerns promptly and with the highest priority.

Acting instead of reacting

We know that our equipment is in productive use and that they have become indispensable employees for you. Our aspiration is permanent availability in day-to-day business. Regular maintenance minimizes uncontrolled downtime.

Our maintenance contracts ensure that you can use your devices with maximum availability. Experienced and trained service technicians are available for this purpose. We offer these services worldwide through our own as well as contracted employees.

We will be happy to create an individual service package for you. Contact us!

Your advantages

Ensuring maximum availability
short reaction times
Regular, scheduled maintenance intervals
Original spare parts
Long-term availability of spare parts
Cost control
Individual services

Contact

In case of malfunction or inquiries about spare or wear parts, please use our contact form. This allows us to offer you the fastest possible service without lengthy queries.