Always there for you


Always there for you

Service and Support

We offer technical advice and service so that you can always achieve the expected performance. Your relationship to HTI does not end with the purchase of a system – we are your reliable partner and support you in your workflow and over the entire service life of your product. Our customer service team is available to address your concerns and respond to them promptly. If an incident occurs, we make a point of offering you fast and straightforward assistance.


You can contact our experts through the following service channels:

  • Phone: +49 (0)8092 2092-60
  • Mail:

One Step Ahead

Our aim is top performance of your equipment during operations. Scheduled on-site and remote maintenance programs are available to control downtimes. On request, we thoroughly check our own and third-party components and products. Experienced service technicians with specialized tools are available when you need them. Individual custom service packages are available on request.

Your benefits

  •  Short response times
  • Regular maintenance intervals
  • Original spare parts available
  • Continued availability of the spare parts
  • Individual service packages

Let our laboratory automation specialists advise you!

We would be happy to talk to you about your application and your automation needs:
Phone: +49 8092 2092-38 or e-mail:

We will use your personal data provided here exclusively to answer your inquiry or to carry out your order and will not pass it on to third parties beyond that. Please find further information in our privacy policy.